Return & Refund Policy
Effective Date: 12/082026
At Shree Navkar Retail Pvt. Ltd., we want you to have a smooth and satisfying shopping experience. If you are not completely satisfied with your purchase, you may be eligible for a return or exchange subject to the terms below.
Please read this policy carefully before requesting a return or exchange.
1. Return & Exchange Period
Products eligible for return or exchange must be requested within 7 days from the date of delivery.
The product must meet all the conditions mentioned in this policy.
Products received after the applicable return period may not be eligible for return or exchange.
2. Conditions for Return & Exchange
To be eligible for a return or exchange, the product must:
Be unused and unworn.
Be in its original condition.
Have all original tags and labels attached.
Be returned with the original packaging, where applicable.
Not have any stains, damage, alteration, washing, or signs of use.
Include the original invoice/order details where required.
We reserve the right to reject a return if the product does not meet these conditions.
3. Products Not Eligible for Return
Certain products may not be eligible for return or exchange due to their nature, hygiene requirements, promotional conditions, or other applicable restrictions.
The applicable return eligibility will be communicated on the product page or at the time of purchase where required.
4. Damaged or Incorrect Products
If you receive:
A damaged product
A defective product
An incorrect product
A product different from what you ordered
please contact our customer support team as soon as possible after delivery.
We may request photographs or videos of the product, packaging, tags, and invoice to verify the issue.
After verification, we will provide the appropriate solution, which may include a replacement, exchange, or refund depending on the situation and product availability.
5. How to Request a Return or Exchange
To request a return or exchange:
Step 1: Contact our customer support team using the contact details provided below.
Step 2: Share your order number and the reason for the return or exchange.
Step 3: Provide photographs or other information if requested by our team.
Step 4: Our team will review the request and confirm whether the product is eligible.
Step 5: If approved, follow the return instructions provided by our team.
6. Product Inspection
Once the returned product is received, it may be inspected to confirm that it meets the return conditions.
The return or exchange will be processed only after the product passes the applicable quality and condition checks.
If the returned product does not meet the required conditions, it may be rejected and sent back to the customer.
7. Refunds
If your return is approved for a refund, the applicable refund amount will be processed through the appropriate payment method.
The time required for the refund to reflect in your account may vary depending on the payment gateway, bank, or financial institution.
Shipping or other applicable charges may be non-refundable unless the return is due to an error, defect, or issue attributable to Shree Navkar Retail Pvt. Ltd.
8. Exchanges
If you request an exchange, the replacement will be subject to product availability.
If the requested size, colour, or product is unavailable, our team may offer an alternative solution such as another product, store credit, or refund, as applicable.
9. Return Shipping
Return shipping arrangements and charges may depend on the reason for the return.
For products received damaged, defective, or incorrectly supplied by us, Shree Navkar Retail Pvt. Ltd. may provide an appropriate return solution.
For other reasons, return shipping charges may be applicable to the customer.
The applicable charges and process will be communicated by our customer support team.
10. Cancellation of Orders
Order cancellation may be possible before the order is shipped, subject to our order processing status.
Once an order has been shipped, cancellation may no longer be possible and the customer may need to follow the applicable return process.
11. Refund Timeline
After an approved return has been received and successfully inspected, the refund will normally be initiated within 15 business days.
The final time taken for the amount to appear in your account depends on your bank or payment service provider.
12. Important Information
Please make sure to:
Check your order carefully when it arrives.
Keep the original packaging and tags until you are satisfied with the product.
Do not remove tags or use/wash the product if you intend to return it.
Keep your order invoice or order details for reference.
13. Contact Us
For return, exchange, or refund assistance, please contact us:
Shree Navkar Retail Pvt. Ltd.
Address: Commerce House, Dungarpur, Rajasthan 314001
Phone: +91 9929631999
Email: shreenavkar@gmail.com
Website: shreenavkar.com
Customer Support Hours: Monday - Sunday: 10:00 AM – 6:00 PM
Our Commitment
At Shree Navkar Retail Pvt. Ltd., customer satisfaction is one of our highest priorities. We aim to make our return and exchange process simple, transparent, and fair while ensuring that every customer receives a quality shopping experience.
Shree Navkar Retail Pvt. Ltd.
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